Privacy Policy
Elite Smart Lock Co LLC (hereinafter referred to as “we” or “the Company”) respects and values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit, browse, or use this website, and when you purchase door locks and related products.
By using this website, you acknowledge that you have read and understood this Privacy Policy.
I. Information We Collect
When you browse the website, create an order, submit an inquiry, or contact us, we may collect the following information:
Name
Email Address
Phone Number
Shipping Address
Billing Address
Order and Purchase History
Payment Information
Customer Service Communication Records
IP Address, Browser Type, Device Information, and Website Access Records
We collect personal information only to the extent necessary to provide website services, process orders, provide customer support, and perform related business.
II. Use of Personal Information
We may use the information we collect for the following purposes:
Processing and confirming your orders;
Arranging product delivery and order-related services;
Processing payments;
Sending order confirmations, delivery notifications, and other necessary service information;
Responding to your inquiries and customer service requests;
Improving the website, product displays, and customer experience;
Preventing fraud, abuse, and unauthorized transactions;
Complying with applicable laws, regulations, and legal processes.
We will not use your personal information for purposes unrelated to the purpose for which it was collected, unless permitted by law or you have expressly consented.
III. Payment Information
When you purchase door lock products on the website, payment may be processed by a third-party payment service provider.
To protect your payment information, we do not store complete payment credentials such as complete bank card numbers or security codes in our own systems. Payment service providers may process your payment information in accordance with their own privacy policies and security standards.
IV. Cookies and Similar Technologies
This website may use cookies and similar technologies to:
Remember your shopping cart and website settings;
Maintain the normal operation of the website;
Analyze website traffic;
Improve website functionality and user experience;
Understand the usage of product pages and website content. You can manage or delete cookies through your browser settings. However, disabling some cookies may cause some website functions to malfunction.
V. Sharing of Personal Information
We may provide necessary information to the following categories of service providers when required to provide the services we provide:
Payment processing service providers;
Order fulfillment and logistics service providers;
Website hosting and technology service providers;
Customer service and communication service providers;
Legal, accounting, or professional service firms.
We only provide the information necessary to complete the relevant services and require the relevant service providers to process personal information in accordance with applicable laws and reasonable data protection requirements.
We will not sell your personal information.
VI. California Resident Privacy Rights (CCPA/CPRA)
If you are a resident of California, you may have additional privacy rights under the California Consumer Privacy Act (CCPA) and its amendment, the California Privacy Rights Act (CPRA).
- Right to Know Your Personal Information
You have the right to request information about the categories of personal information we collect, the sources of that information, the purposes for which it is used, and, where applicable, the categories of personal information that will be disclosed.
- Right to a Copy of Your Personal Information
To the extent permitted by law, you may request a copy of the personal information we have collected about you.
- Right to Erase Your Personal Information
You may request that we erase your personal information.
However, if the information falls within the scope permitted by law or required of us to retain it, such as fulfilling orders, completing transactions, complying with legal obligations, resolving disputes, or maintaining necessary business records, we may not be able to erase all information immediately.
- Right to Correct Your Personal Information
You may request that we correct inaccurate or incomplete personal information.
- Right Not to Sell Your Personal Information
California users have the right to request that businesses not sell their personal information.
Elite Smart Lock Co LLC will not sell your personal information, nor will it provide your personal information to any third party for the purpose of selling it.
If you wish to confirm, exercise, or learn about your rights related to “Not Selling Personal Information,” you can contact us at the following dedicated email address:
Email: [email protected]
- Right to Non-Discrimination
You have the right to exercise applicable California privacy rights without being subject to discriminatory treatment prohibited by law for exercising these rights.
VII. California Privacy Request Methods
California residents can submit privacy requests through the following methods:
Email: [email protected]
When submitting a request, we may require you to provide sufficient information to verify your identity and confirm that the request is indeed from you.
We will process your request within the time limits stipulated by applicable law.
If we are unable to fulfill your request, we will explain the reasons to you in accordance with applicable law.
VIII. Retention Period for Personal Information
We retain personal information as needed for business operations, as required by law, and for legitimate business purposes.
For personal data related to orders, we typically retain it for 7 years after the order is completed.
After the retention period expires, we will delete, anonymize, or securely process the relevant personal information in accordance with applicable law and the actual circumstances.
If the law requires us to retain certain information for a longer period, we will comply with the relevant legal requirements.
IX. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, use, modification, disclosure, or loss.
While we take reasonable measures to protect information, internet transmission and electronic storage cannot guarantee absolute security. Therefore, we cannot guarantee the absolute security of personal information in all circumstances.
X. Children’s Privacy
This website is not specifically designed for children.
We will not knowingly collect personal information from children below the legal age of majority. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
XI. Third-Party Websites
This website may contain links to third-party websites or services.
Third-party websites have their own independent privacy policies and data processing rules. We are not responsible for the privacy practices or content of third-party websites.
We recommend that you read their privacy policies before visiting third-party websites.
XII. Updates to the Privacy Policy
We may update this privacy policy based on changes in business operations, website functionality, or applicable laws and regulations.
The updated policy will be posted on this page, and the latest effective date will be displayed at the top of the page.