Shipping Policy

Thank you for choosing Elite Smart Lock Co LLC.

We provide shipping services for door locks and related products to customers in the United States, selecting the appropriate logistics carrier based on the order address, product weight, delivery distance, and actual circumstances.

I. Order Processing Time

We will begin processing your order after receiving and confirming it.

Order processing time: 1–3 business days

Once the order is processed, we will arrange for the product to enter the shipping process.

Weekends and US public holidays may not be included in the normal order processing time.

If order information is incomplete, payment requires further confirmation, or the product temporarily requires additional processing time, we may require additional processing time and will contact the customer as appropriate.

II. Domestic Shipping Time in the United States

For the domestic United States, the estimated delivery time is generally as follows:

Standard delivery time: 3-7 business days; Express delivery time: 1-3 business days.

Logistics Companies: UPS, FedEx, USPS

III. US Shipping Area

We primarily provide door lock product shipping services to addresses within the United States.

Standard delivery coverage includes most of the continental United States.

IV. Tracking

Once your order is shipped, if the delivery method offers tracking, we will provide you with the corresponding tracking information.

You can check the status of your package using the tracking information.

There may be a delay in tracking updates, which is usually related to the carrier’s scanning and shipping processes.

V. Delivery Delays

The delivery times mentioned above are estimated times, not guaranteed arrival dates.

Actual delivery times may be affected by the following factors:

Inclement weather;
Holidays;
Carrier’s transportation arrangements;
Traffic conditions;
Package sorting delays;
Incorrect address information;
Delivery to remote areas;
Peak shipping periods;
Other circumstances beyond our reasonable control.

If your package has not arrived by the estimated delivery time, please contact us, and we will assist you in tracking it using the tracking information.

VI. Address Information

When submitting your order, please ensure that the recipient’s name, street address, city, state, and ZIP code are accurate and complete.

Additional delivery fees may apply if delivery fails, is returned, or needs to be redelivered due to an incorrect or incomplete address provided to the customer.

If you find that the order address is incorrect, please contact us as soon as possible.

Once an order has entered the delivery process, we cannot guarantee that the delivery address can be modified.

VII. Package Shows Delivered but Not Received

If the tracking information shows that the package has been delivered, but you have not yet received it, please check the following:

Doorway;
Mailbox or parcel locker;
Front desk or reception area;
Whether a family member received it on your behalf;
Whether a neighbor received it on your behalf.

If you still cannot find the package, please contact us immediately and provide your order number and tracking information.

We will assist you in further inquiries with the carrier based on the actual situation.

VIII. Please Inspect the Package Upon Receipt

After receiving the door lock product, please check the outer packaging and product condition as soon as possible.

If you find that the packaging is obviously damaged, the product is damaged, accessories are missing, or the received product does not match the order, please contact us immediately.

We suggest you retain:

Product packaging;
Shipping packaging;
Order confirmation information;
Product photos;
Photos of any damage.

This information will help us process your issue more quickly.

IX. Uncontrollable Factors

For delivery delays caused by natural disasters, severe weather, public transportation disruptions, widespread carrier delays, government measures, or other events beyond our reasonable control, we will do our best to assist customers with inquiries, but we cannot guarantee a specific arrival date.