Terms and Conditions of Service
Welcome to the website and door lock product sales services provided by Elite Smart Lock Co LLC (hereinafter referred to as “we” or “the Company”).
By visiting this website, browsing products, submitting an order, or purchasing our door locks and related products, you indicate that you have read, understood, and agree to abide by these Terms and Conditions of Service.
If you do not agree to any part of these Terms, please stop using this website and related services.
- Company and Services
Elite Smart Lock Co LLC primarily provides door lock and related product sales services to consumers through this website.
The website may offer different types of door locks and related accessories. The name, specifications, size, functions, price, and other information of specific products are subject to the content displayed on the product page.
We reserve the right to update product information, adjust product prices, or discontinue the availability of specific products as needed.
- One-Time Sales and Billing Terms
(1) One-Time Purchase
Unless otherwise expressly stated on the product page, the price of the product displayed on the website represents the one-time purchase price of the corresponding door lock product.
The sale of door lock products on this website is a one-time sale and is not a subscription service, automatic membership renewal service, or recurring fee service.
After a customer completes payment for an order, no subsequent recurring fees will be automatically generated for that order.
(2) Order Payment
After submitting an order, the customer should complete payment according to the amount displayed on the checkout page.
The total order amount may include:
Product price;
Applicable taxes and fees;
Delivery fees;
Other fees explicitly listed on the checkout page.
The final amount payable is based on the amount displayed on the checkout page when the order is submitted.
(3) Payment Authorization
Submitting an order and completing payment indicates that you confirm:
The order information you provided is true and accurate;
You have the right to use the selected payment method;
You authorize us or the relevant payment service provider to process this transaction;
You agree to complete a one-time payment according to the amount displayed on the order.
If payment is unsuccessful, payment is rejected, or there are abnormalities in the transaction, we may postpone or cancel the relevant order.
- Order Confirmation
After order submission, we may send you order confirmation information via email. Order confirmation does not necessarily mean that the order has been finally accepted. We reserve the right to cancel or adjust orders with obvious errors in inventory, product information, pricing, or payment.
If we cancel an order that has already been paid for, we will process the relevant amount in accordance with the applicable refund policy.
- Product Ownership and Privilege
(1) Product Ownership
Ownership of the purchased products shall be transferred to the customer to the extent permitted by applicable law upon completion of the purchase and payment of full amount due.
Until ownership of the products is legally transferred to the customer, the products remain the property of Elite Smart Lock Co LLC or the relevant rights holder.
(2) Website Content Ownership
Unless otherwise stated, the following content on this website is the property of Elite Smart Lock Co LLC or the relevant rights holder:
Company name and brand-related content;
Website text;
Product descriptions;
Product images;
Page design;
Graphics and visual content;
Website layout;
Logos, trademarks, and trade names;
Other website content.
Purchasing door lock products does not automatically grant the customer the intellectual property rights or usage rights to the above website content.
(3) Intellectual Property Ownership
The copyrights, trademarks, trade marks, page content, and other intellectual property rights involved in this website and its content belong to Elite Smart Lock Co LLC or its legal rights holders.
No individual or entity may copy, modify, distribute, sell, publicly display, republish, or use the protected website content for commercial purposes without written permission.
Except for fair use expressly permitted by law.
- Acceptable Use of the Website
You may use this website in accordance with these Terms and applicable laws, including:
Browsing door lock products;
Viewing product information;
Creating or submitting an order;
Checking your order;
Contacting customer service;
Obtaining information related to purchasing products;
Making normal website use permitted by law.
You may not use this website for illegal or unauthorized activities unrelated to normal shopping or customer service.
- Prohibited Activities
When using this website, you shall not:
engage in activities that violate applicable laws and regulations;
submit false, misleading, or fraudulent order information;
impersonate other individuals or entities;
access other users’ or website accounts without authorization;
interfere with the normal operation of the website;
attempt to disrupt, bypass, or circumvent the website’s normal access restrictions;
use automated programs to scrape large amounts of website content;
copy, sell, or commercially use website content without authorization;
upload malicious code, viruses, or other content that may harm the website;
use the website services in a fraudulent, abusive, or other improper manner.
- Consequences of Violating Terms
If we believe that a user has violated these terms, applicable laws, or abused the website services, we may take the following measures as appropriate:
Refuse or cancel orders;
suspend or restrict website access;
restrict the use of related accounts;
remove content that violates the regulations;
refuse subsequent transactions;
take necessary legal action to the extent permitted by law.
If a user’s actions cause losses to us or third parties, we reserve the right to pursue legal action.
- Product Information
We strive to ensure the accuracy of product names, descriptions, images, sizes, prices, and other information on the website.
However, due to factors such as display devices, website updates, or product batches, product images may have reasonable differences in color or appearance from the actual product.
Customers should carefully read the information provided on the product page before purchasing.
If you are unsure whether a particular door lock is suitable for your door type, size, or installation conditions, we recommend contacting us for confirmation before purchasing.
- Price and Price Changes
Product prices on the website are subject to the price displayed on the checkout page at the time of order submission.
We reserve the right to adjust product prices based on business circumstances, but price adjustments will not affect confirmed and accepted orders, unless otherwise stipulated by applicable law.
If there are obvious price or product information errors on the website, we may contact the customer to confirm the order, or, where permitted by law, cancel the relevant order and issue a refund.
- Delivery
We will process orders according to the delivery policy published on the website.
Actual delivery time may be affected by carriers, weather, holidays, address information, and other uncontrollable factors.
Customers are responsible for providing accurate and complete delivery information.
Delivery issues caused by incorrect addresses or incomplete information provided by the customer may result in the customer bearing the associated costs, unless otherwise stipulated by applicable law.
- Returns and Refunds
Product returns and refunds are processed according to our published return policy.
If a customer wishes to return an item or request a refund, they should submit an application following the procedures published on the website.
If the product has been opened, a return may still be requested if it meets the applicable return conditions, subject to the return policy and applicable law.
Your legally enjoyed consumer rights are not limited by these terms.
- Limitation of Liability
To the maximum extent permitted by applicable law, Elite Smart Lock Co LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from:
Temporary website inaccessibility;
Network or communication interruption;
Third-party service interruption;
Carrier delays;
Providing incorrect information by the user;
Failure to use the product in accordance with the product instructions;
Failure to properly verify product compatibility by the user;
Events beyond our reasonable control.
However, these Terms and Conditions do not exclude or limit liability that is prohibited from being excluded or limited by applicable law.
For liabilities that must be borne under law, we will comply with applicable law.
- User Responsibility
Customers shall ensure that the information provided when purchasing the product is accurate and use the purchased door lock product reasonably in accordance with the product instructions and applicable requirements.
Customers shall not use the website service for fraudulent, illegal, or infringing activities on the legitimate rights and interests of others.
For any third-party claims, losses, or expenses arising from a customer’s breach of these Terms and Conditions or applicable law, the responsible party shall bear the liability in accordance with the law, to the extent permitted by applicable law.
- Dispute Resolution
If you have any questions about your order, product, or service, we recommend that you first contact us through customer service so that both parties can attempt to resolve the issue through amicable communication.
If a dispute cannot be resolved through negotiation, the parties may resolve it through a court of competent jurisdiction or other legally available dispute resolution methods in accordance with applicable law.
The mandatory consumer protection rights enjoyed by consumers under law are not affected by these Terms and Conditions.
- Applicable Law
Unless otherwise mandated by applicable law, these Terms and Conditions, and your relationship with Elite Smart Lock Co LLC arising from the sale of the website and products, shall be governed by applicable U.S. laws and the laws of the place where the company is incorporated.
Where the law of the consumer’s place of residence provides a stronger level of mandatory consumer protection, the applicable mandatory consumer protection provisions shall prevail.
- Third-Party Services
The website may use third-party payment, shipping, website hosting, or other services.
Third-party services may be subject to their own terms of service and privacy policies.
We will not be liable for the independent actions of services provided independently by third parties, to the extent permitted by applicable law.
- Modification of Terms
We may update these Terms of Service in light of business changes, website feature adjustments, or changes in laws and regulations.
The updated terms will be posted on this page and will show the new effective date.
Your continued use of this website after the terms are updated constitutes your acceptance of the updated terms, unless otherwise provided by applicable law.
- Severability of Terms
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be adjusted or deemed invalid to the extent permitted by law, and the remaining provisions shall remain in full force and effect.
- Entire Agreement
These Terms of Service, the website’s Privacy Policy, Return Policy, Shipping Policy, and other applicable policies published on the website constitute the entire agreement between you and Elite Smart Lock Co LLC regarding your use of this website and the purchase of related products.
In the event of a conflict between different policies, the applicable policy shall be determined according to applicable law and the nature of the specific policy.
- Contact Us
If you have any questions regarding these Terms of Service, orders, payments, or the sale of door lock products, please contact us at:
Email: [email protected]